Skypoker Privacy Policy
Skypoker handles a significant volume of personal data — identity documents, payment details, gameplay history — and this independent review breaks down exactly how the operator collects, uses and protects that information. Skypoker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the UK Gambling Commission under licence number 065519, which imposes strict data-handling obligations on the reviewed platform. Every claim below is grounded in what the operator documents.
Table of contents
Information We Collect
Personal data categories
Skypoker collects several distinct categories of personal data from UK players. Account registration data includes your name, date of birth, address and contact details — information required to confirm that you are 18 or over, since the operator permits only one account per person. Verification data covers the KYC documents submitted before your first withdrawal: proof of ID in the form of one unexpired photo ID (Passport, Driving Licence, Passport Card or National ID, accepted in JPEG, JPG or PNG only — no PDFs or screenshots), and proof of address for UK customers, such as a utility bill or bank statement less than 6 months old in PDF, JPEG, JPG or PNG format.
The operator also accepts a range of alternative address documents: Credit Card Statement, Motor Insurance Statement, Insurance Document, Council Tax Bill, HMRC Statement, Phone/Broadband Bill, Student Finance statement, Poll Card or a Tenancy Agreement dated within the last 6 months. Financial data relates to your chosen payment rails — Pay by Bank, debit cards (Visa, Mastercard), Apple Pay and Revolut Pay — while gameplay data covers your activity across cash games, multi-table tournaments, Sit & Go’s, fast-fold poker and jackpot sit & go’s on the Playtech iPoker Network software.
Collection methods
Skypoker gathers this data through three main channels. First, directly from you during registration, deposit, withdrawal and document upload — the operator aims to have verification documents reviewed within 4 hours, although it can take up to 24 hours (document review hours run 7am to 2am). Second, automatically through your use of the platform on desktop and the native iOS and Android APK apps, including session logs, device identifiers and hand histories. Third, from verification and payment providers used to confirm identity and process transactions.
How We Use Your Data
Service provision
The core purpose of data processing at Skypoker is delivering the poker service itself: running your account, crediting welcome tournament tickets, settling games and processing payments. Withdrawal speed depends on the rail you select, and your stored payment data determines which applies:
Note that a small deposit of £5 must be made with any new transaction method before you can withdraw any funds, so the operator retains payment linkage data for each method you register.
Marketing communications
Skypoker uses contact and gameplay data to send marketing about offers and products across the wider Sky Betting & Gaming family, whose sister brands include Sky Bet, Sky Vegas, Sky Casino, Sky Bingo, Sky Bet Games, PokerStars, Betfair and Paddy Power. The whole group sits within The Stars Group, wholly owned by Flutter Entertainment Plc. You can manage or withdraw marketing consent through your account settings without affecting your ability to play.
Legal obligations
As a UK Gambling Commission licensee (065519) additionally licensed by HM Government of Gibraltar (Remote Gambling Licence No. 156), the operator must process data for anti-money-laundering checks, age verification, responsible-gambling monitoring and regulatory reporting. This includes operating safer gambling tools — deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP — which rely on retained account and behavioural data. Dispute records may also be shared with IBAS, the alternative dispute resolution service required under the UKGC licence. Full detail on the rules governing your account sits on a separate page: Skypoker terms and conditions.
Data Protection and Security
Security measures
Skypoker applies the security controls expected of a UKGC-licensed operator running on Playtech iPoker Network software: encrypted transmission of login credentials, payment data and uploaded documents, access controls limiting which staff can view identity files, and account-level protections tied to the one-account-per-player rule. Document uploads are restricted to specified file formats — JPEG, JPG and PNG for photo ID — which reduces the risk of malicious file submission through the verification channel.
Data retention periods
The operator retains personal data for as long as your account remains active and for a further period afterwards to meet UK Gambling Commission, anti-money-laundering and tax record-keeping obligations. Transaction histories, KYC documents and self-exclusion records are kept for the statutory windows that apply to a British-licensed gambling business; GAMSTOP self-exclusion data in particular must be retained so the exclusion can be enforced. Once those obligations lapse, data is deleted or anonymised. Players concerned about how their play data feeds responsible-gambling monitoring can read more on the dedicated page: Skypoker responsible gambling.
Your Rights
Access and correction
Under UK data protection law, you can request a copy of the personal data Skypoker holds about you, including account details, transaction records and verification files. You can also correct inaccurate information — an outdated address, for instance — directly in your account settings or by contacting support, which is available via live chat and email. Keeping your address current matters practically, since proof-of-address documents must be less than 6 months old when re-verification is triggered.
Deletion requests
You may ask Skypoker to delete your personal data, and the operator will comply where no overriding legal obligation requires retention. In practice, UKGC licence conditions, AML rules and GAMSTOP enforcement mean certain records — identity documents, transaction logs, self-exclusion flags — must be kept for defined statutory periods even after account closure. Deletion therefore applies to data the operator is free to erase, not to records it is legally bound to hold.
Contact information
Privacy requests are handled through the operator’s customer support channels — live chat and email — and escalate to the data protection function of Bonne Terre Gaming Limited (place of business: 4th Floor, 55 Line Wall, GX11 1AA, Gibraltar). If a privacy dispute remains unresolved, IBAS serves as the independent ADR body under the UKGC licence, and you retain the right to complain to the UK data protection supervisory authority.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is operated by Bonne Terre Gaming Limited, licensed and regulated by the UK Gambling Commission under licence number 065519 for customers in the United Kingdom and the Isle of Man, and additionally licensed by HM Government of Gibraltar. The brand has been running since 2007.
How do I create a Skypoker account?
Registration requires your name, date of birth, address and contact details, and you must be 18 or over with only one account permitted. Verification documents — photo ID and proof of address — are reviewed within 4 hours, sometimes up to 24 hours, before withdrawals unlock.
What payment methods does Skypoker support in United Kingdom?
Skypoker accepts Pay by Bank, debit cards (Visa, Mastercard), Apple Pay and Revolut Pay. Withdrawals via Pay by Bank appear immediately (minimum £5), instant card withdrawals arrive within 1-4 hours, standard card withdrawals take 2-5 working days, and Revolut Pay is usually instant with no fee and no minimum. PayPal and Google Pay are no longer accepted.
How do I claim the Skypoker welcome bonus?
New customers receive up to £50 worth of tournament tickets: £10 in tickets (2x £2.20 and 2x £3.30) credited on account creation, usable within 30 days, plus £40 (4x £11) after depositing at least £10 and staking at least £10 at the cash game tables, credited within 72 hours. No promo code is required and no playthrough applies to the no-deposit tickets.
Understanding how your data is handled puts you in a stronger position before you ever sit at a table — and the welcome offer’s £10 in no-deposit tickets carries no playthrough, which is pure expected value for a new account.